Privacy Policy

1. Overview and Commitment

The Detail Ace, operating as an authorized detailing division of Suzuki Fort Motors (Pvt) Ltd (Est. 1978), is dedicated to upholding strict customer data privacy standards. This policy outlines our protocols for gathering, maintaining, and protecting personal details provided during inquiries, cost estimates, vehicle inspections, warranty registrations, and studio appointments.

2. Information We Collect

When you contact us or book a vehicle service, we may collect:

• Contact Information: Name, phone number, WhatsApp contact, and email address.
• Vehicle Specifications: Make, model, year, registration number, paint color, and initial paint thickness readings.
• Warranty Records: Film roll serial numbers, batch barcodes, and application dates for official Self-Healing 7.5 & 8.5 Mil TPU PPF and Gyeon Quartz warranty issuance.
• Technical Logs: Anonymous website navigation analytics and performance diagnostics to improve user experience.

3. How Your Information is Used

We process collected customer information strictly for:

• Scheduling studio cleanroom bays and allocating certified detailing specialists.
• Sending transparent price quotes, pre-inspection reports, and aftercare instructions.
• Registering genuine manufacturer warranties with international suppliers (KPAL, Gyeon, Koch-Chemie).
• Providing annual warranty inspection and maintenance reminders.

4. Data Sharing and Third-Party Disclosure

We do not sell, rent, or trade customer information to third parties or marketing brokers. Information is shared only with verified manufacturer warranty portals when registering official 10-year PPF or ceramic coating warranties under the customer’s explicit consent.

5. Data Security & Storage

All customer logs, warranty files, and paint assessment audits are stored securely within Suzuki Fort Motors' protected internal infrastructure. We enforce role-based access to safeguard records against unauthorized access, loss, or alteration.

6. Contact Data Protection Officer

If you wish to review, correct, or delete your vehicle service records, contact our customer administration team at: